The blog "Muni Diaries" posted my experience on a Muni bus this week. Check it out here.
I am outraged that a transit operator would treat customers in this matter. Think of that woman passenger who initially complained. How is she going to feel riding Muni every day, knowing that a whole bus heard her called an awful name? How is she going to feel knowing that if she speaks up about anything or stands up to herself, she's asking for abuse or name calling? Is this what SFMTA wants for their passengers? Is this what San Franciscans want for their city? And worst of all, no other passengers stood up in her defense — in fact, another passenger called her an obscenity. Is this the city we all want?
By the way, the comments are fun, too. One reader is having trouble making the intuitive leap required to connect this example of Muni's unsafe, unreliable and uncivil service and Muni's plan to cut service and increase fares. Why would one driver's behavior lead me to oppose drastic service cuts? Because if Muni can't provide safe, reliable and civil service now, what will the system be like after new layoffs and service cuts?